Netcracker and du Sign Strategic Partnership to Develop GenAI Use Cases for an Advanced Digital Customer Experience
Collaboration to Improve Service Supply, Buyer Expertise, and Align with UAE’s Nationwide AI Technique
Netcracker Expertise, a number one supplier of modern AI and telecom options, and du, a outstanding telecom and digital providers supplier within the United Arab Emirates, have introduced a strategic partnership aimed toward leveraging synthetic intelligence to foster innovation and elevate the digital buyer expertise. The businesses will collaborate to develop cutting-edge GenAI (Generative AI) use instances that align with the UAE’s Nationwide AI Technique 2031, underscoring their dedication to main the following part of digital transformation within the telecommunications sector.
The partnership was formalized throughout GITEX International 2024, the place executives from each corporations signed a Memorandum of Understanding (MoU) for a multi-year program. This initiative is a part of du’s pledge to the UAE’s Nationwide AI Technique, specializing in incorporating the facility of AI into key trade verticals. The collaboration marks a big step ahead in reworking buyer experiences via superior know-how and redefining service requirements throughout the area.
Driving Innovation with GenAI Telco Options
Netcracker’s GenAI Telco Answer will play a central function in enhancing du’s capabilities in automation, service supply, and buyer interplay. By integrating these superior AI applied sciences, du goals to develop modern options that won’t solely enhance operational effectivity but in addition create a personalised and seamless digital expertise for its prospects.
“Our dedication to the UAE’s AI technique has inspired us to be forward-thinking and push the boundaries of what’s attainable as we carry superior know-how to sensible use instances inside our enterprise,” stated Fahad Al Hassawi, CEO of du. “By means of our ongoing partnership with Netcracker, we sit up for creating purposes that can ship constructive advantages to our prospects and society as an entire.”
Netcracker’s AI-driven platform, mixed with du’s operational experience, will result in the event of use instances that improve automation capabilities—reshaping how buyer interactions are managed and enhancing service responsiveness. These initiatives will embrace options comparable to customized help, elevated accuracy in self-care requests, and multilingual assist for digitally assisted conversations, thus offering a constant and enhanced buyer expertise.
A Strategic Alliance Aligned with the UAE’s Imaginative and prescient
The UAE’s Nationwide AI Technique 2031 goals to place the nation as a worldwide chief in synthetic intelligence by integrating AI throughout numerous sectors to enhance effectivity and productiveness. Netcracker and du’s partnership is in direct alignment with this imaginative and prescient, specializing in the implementation of AI options that elevate buyer engagement and improve service high quality.
“We’re excited to enter into this engagement that leverages our revolutionary GenAI providing to create real-world eventualities that can permit du to create a really digital expertise for its prospects,” stated Andrew Feinberg, Chairman & CEO at Netcracker. “We’re honored to proceed our robust partnership with du as we work carefully collectively to raise its enterprise now and for the long run.”
Advantages for du’s Prospects
The collaboration between Netcracker and du is designed to drive worth on to du’s prospects. By leveraging GenAI, du is ready to offer:
- Customized Buyer Experiences: AI-driven interactions that adapt to particular person buyer wants, guaranteeing a extra tailor-made method to buyer care.
- Multilingual Help: Enhanced capabilities to speak with prospects in a number of languages, making buyer assist extra accessible.
- Environment friendly Service Supply: Improved automation will permit du to reply quicker to buyer inquiries and self-care requests, guaranteeing a seamless digital expertise.
By means of the mixing of Netcracker’s GenAI Telco Answer, du is enhancing its capability to ship a excessive stage of precision and consistency throughout buyer touchpoints, in the end redefining the digital expertise for its person base.
Accelerating Digital Transformation in Telecommunications
Because the telecommunications trade undergoes fast transformation, partnerships just like the one between Netcracker and du are essential to staying forward of rising tendencies. The mixing of AI, significantly GenAI, into telecom providers is turning into a game-changer for operators searching for to boost operational effectivity, buyer engagement, and enterprise development.
Netcracker’s experience in AI, 5G monetization, and automation applied sciences has enabled it to turn out to be a key companion for service suppliers worldwide. This partnership with du additional cements Netcracker’s function in accelerating the digital transformation of the telecom trade within the Center East, serving to service suppliers transition into extra agile and customer-centric organizations.
About Netcracker Expertise
Netcracker Expertise, a wholly-owned subsidiary of NEC Company, has the experience, tradition, and sources to assist service suppliers world wide rework their companies to thrive within the digital financial system. With a concentrate on cutting-edge technological developments—together with AI, automation, and 5G monetization—Netcracker has supported its prospects’ transformation objectives for greater than three a long time, advancing the telco-to-techco evolution and guaranteeing enterprise development and profitability. For extra info, go to www.netcracker.com.
Conclusion
The strategic partnership between Netcracker and du marks a big improvement within the Center East’s telecommunications panorama. By aligning with the UAE’s Nationwide AI Technique 2031 and specializing in modern GenAI use instances, the 2 corporations are set to redefine digital buyer experiences and elevate service supply requirements. By means of this collaboration, du’s prospects will profit from a extra customized, environment friendly, and accessible telecom service, positioning the corporate on the forefront of digital transformation within the area.
